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refund policy

How does And Then She Created handle refunds and returns for the shop?

All our products are unique and created per order. Returns or exchanges are not supported if you order a wrong size, color, or you simply don't like the product. 

Place Your Order With Care

Once an order has been placed, it is sent to production and you can no longer edit any details or cancel it. If the shipment details were incorrect, or you ordered the wrong size or color, And Then She Created is not responsible and will not offer replacements or refunds. You are responsible for ensuring you have entered the right information when making your order. 

If There is an Error

However, we may offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues or you received the wrong size or incorrect color.

 

It is our goal to provide quality products that are what you ordered, we prefer to replace incorrect orders with products. In case a replacement order is arranged, we may ask you to send the original order back to us. 

If for any reason we have an unforeseen issue with a replacement order, we can offer you a credit for use toward any new purchase from the shop. 

Please feel free to complete this form to begin an Exchange Ticket. Provide all the necessary information and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.

It will take approximately 3 days to review and respond to your exchange request. Thank you for your patience. You will receive a submission confirmation right away.

Submit an Exchange Ticket

REQUIRED! Upload a photo that clearly shows the issue with your product.*

Select File
Upload File

Thanks for submitting, we will begin looking into your issue, immediately.

How does And Then She Created handle refunds for workshops?

Our workshops are planned and tickets sold in advance. We rely on the RSVP and paid ticket data to prepare for workshops, plan events and compensate our instructors. We will issue a refund up to 7 days before each event. There will be no refunds for cancelations within 7 days of any workshop.